Virginia State Parks Offers New Reservation System


Virginia State Parks has transitioned to a new reservation software provider, US eDirect. A global leader in campground management software, US eDirect helps dozens of public agencies deliver digital solutions to their visitors and campers via a suite of intuitive software solutions. This new software system will ultimately support us across our business operations, from point-of-sale transactions to activity registrations and financial reconciliation.

Making New Reservations or Changing Existing Ones

The new web reservation URL is https://reservevaparks.com/web/

Customers with an existing reservation starting Jan. 24 or later or who participate in our customer loyalty program will be able to recover their existing account following on-screen prompts. All existing reservations will receive new confirmation numbers, and these will be emailed to you.

Customers who do not have a future reservation already booked with us or do not belong to our loyalty program will need to create a new account with US eDirect when making their next reservation.

All reservations and loyalty point balances will be transferred to the new system. Gift certificates purchased through the old system will also be accepted as payment in the new system with the gift certificate number and pin.

What’s New

Online customers will find an easy interface, Esri ArcGIS interactive mapping, faster transaction processing times, improved waitlist function, and improved confirmation emails and messaging. We have also taken this opportunity to upgrade our loyalty program to make it easier to use and faster to redeem points. You can find the details of the enhanced program here. Another plus is that we will significantly expand our customer service hours in the near future. Initially, our hours of 10 a.m.-4 p.m., Monday through Friday, will remain the same. There is no change to our 800-933-7275 number.

 



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