Reservations, cancellations and transfers

Reservations

Reservations for camping, cabins and picnic shelters can be made by calling the Virginia State Parks Customer Service Center, Sunday through Thursday: 7 a.m. to 7 p.m., and Friday and Saturday: 7 a.m. to 9 p.m., at 800-933-PARK (7275). For most facilities, reservations may also be made online. On the left side of each park’s web page, you'll find a “Reserve Now” button. Click it to go to that park's web reservation page.

Reservations may be made up to 11 months in advance. Same-day reservations are allowed for camping until 2 p.m.; however, same-day reservations for cabins are not guaranteed and must be made through the customer service center.

Fees

All reservations require payment in full at the time the reservation is made. Changes can be made to most reservations based on policy, but all cancellations will result in a penalty. Please be sure you are familiar with the policies before paying. Also, a non-refundable $5 transaction fee is charged for all overnight rentals. The fee covers the entire stay, regardless of length.

Minimum night requirements for lodging

During off season (After Labor Day, before Memorial Day)

Minimum stay for cabins, lodges, camping cabins and bunkhouses (previously referred to as "camping lodges") is two nights, with check-in at 4 p.m. and check-out at 10 a.m. Yurts require a two night stay on the weekend and one night stay Sunday through Thursday nights.

During busy season (Memorial Day weekend through Labor Day)

A full-week stay is required from Memorial Day weekend through Labor Day for cabins, lodges and the yurt at Kiptopeke.

• Exceptions: Three months before arrival, the required stay drops to four nights; one month before arrival, the required stay drops to two nights.

Rules

• Pets are allowed in all overnight facilities except yurts and the Walnut Valley House, and there's a $10 per night per pet fee.
• Smoking is not allowed in cabins, lodges, bunkhouses, camping cabins or yurts.
• Cooking is not allowed inside camping cabins or yurts.

Cancellation Policy

Cancel your reservation online or by calling the Customer Service Center.

Cabins, Kiptopeke deluxe yurt, lodges - up until 90 days before arrival:
Flat cancellation fee of $30 for a cabin or yurt and $60 for a lodge is charged.
After that date, you will be charged per night - $30 for a cabin and $60 for a lodge per night dropped from the reservation.

Bunkhouses, yurts (except deluxe yurt at Kiptopeke) and camping cabins - up until 30 days prior to arrival:
Flat cancellation fee of $30 is charged.
After that date, you will be charged per night - $30 for bunkhouses and yurts and $10 for camping cabins per night dropped from the reservation period.
The yurt at Kiptopeke is covered by the cabin cancellation policy above.

Cancellations must be made by 11:59 p.m. on the day before your scheduled arrival. After midnight, we consider the reservation used and, at minimum, will keep fees for the first two nights. Additional nights may be eligible for a partial refund, but this will need to be arranged through the park or the Customer Service Center.

Camping cancellations
Cancel or transfer your reservation online up until 11:59 p.m. on the day before your arrival or by calling the Customer Service Center during operating hours or online up until 11:59 p.m. on the day before your arrival. There's a $10 fee to cancel a camping reservation and a $30 fee to cancel a group site reservation (sites designed for seven or more people). If you cancel a reservation on the day of arrival, you will receive a refund minus one night’s fee.

Transfer policy

You may transfer your cabin, yurt, camping cabin or lodge to another time or park at no cost up to four days prior to the scheduled arrival date. Transfers can be made online (except between parks) or by calling the Customer Service Center during operating hours.

You are allowed to transfer your entire stay to a future date. You may be charged fees if you reduce the number of nights. Please note that there are no facility downgrades - i.e. you cannot transfer from a lodge to a cabin or yurt, camping cabin or campsite, or from a cabin or yurt to a camping cabin or campsite. Downgrades require a cancellation and rebooking of the desired facility.

After the transfer deadline, cancellation is the only option.

Camping transfers:
There's no charge for transferring a reservation to another date or park. Transferring from a group site to a non-group site requires cancellation (including penalty fees) and rebooking.

Early departure policy

If you decide to check-out before the end of your reservation period, a two-night minimum applies, and a $30 for cabin or yurt, $10 for a camping cabin, and $60 for a lodge per night fee will be deducted from your refund. Week-long reservations have a discounted rate and revert to the nightly fee when the stay is reduced. Check-out time is used to determine the unused portion of the stay.

Camping early departures
If you choose to leave before the end of your reservation period, we'll refund the unused portion of the stay less one night's fees. Check-out time is used to determine the unused portion. Those canceling stays of two or fewer days will receive no refund after the 4 p.m. check-in time has passed.

Refer to your confirmation letter for a copy of these policies or contact the Customer Service Center at 800-933-PARK (7275) for a complete description of the refund recalculation policy as well as for specific cancellation and transfer policies for day-use facilities such as picnic shelters, meeting facilities, etc.

 

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